Contact Center People - Last Updated: 06/03/2025

Use the following formats when raising tickets to ensure clarity and consistency:

• Work Category: New Installation

• Format:
  Company Name || New Installation || Service Name || Customer Name || Address

• Example:
  JOL || New Installation || Internet || AROS Trading || House-57, Road No-04, Block-C, Banani

• Work Category: Troubleshooting – Client

• Format:
  Company Name || Customer Name || Location || Issue

• Example:
  JOL || Bayer Crop || TEJGAON || Internet Not Working

• Work Category: Troubleshooting – Backbone

• Format:
  Company Name || Backbone || Monitoring Link || Issue

• Example:
  JOL || Backbone || BDOHS-GULSHAN-OH || Down

• Work Category: New Customer Lead

• Format:
  New Lead || Service Name || Customer Name

• Example:
  New Lead || Internet Service Inquiry || Customer Name